Help &
Answers

Yes. Creating a player profile, browsing courts, players, tournaments and Open Play is completely free. You only pay when you book a court slot or register for a paid tournament.

Tap any "Create Free Profile" or "Start Playing Free" button and sign up in seconds with your mobile number - we send a one-time password by SMS, no email or password needed.

Open Courts, pick your city and a venue. Venues with the ⚡ Bookable badge let you choose a court, date and time slot and pay online - you get instant confirmation. For other venues, contact details and directions are on the page so you can reach them directly.

Browse Players to find people near you by city and skill level, view their profiles and connect for your next game.

Open the tournament page, choose an eligible category and follow the registration steps. The page shows the amount, partner requirements and confirmation status before you complete payment.

Visit Open Play to see casual sessions published by verified clubs or PickleHunter - useful if you are new, solo, or simply want more game time.

Find your venue on Courts and choose the claim or listing option. After adding the venue, complete club verification and the separate activation steps shown in your workspace.

You can start a venue listing without technical setup. Any terms that apply to online bookings, payments or settlements are shown before activation and in the Venue Partner Agreement.

Yes - the Club Dashboard lets you manage courts, set pricing and timings, accept online and walk-in bookings, see a booking calendar, and track revenue and reviews.

Approved clubs can create tournaments, and verified clubs can host Open Play sessions, straight from the dashboard.

Yes. Online payments are processed by PickleHunter's payment-gateway partner using supported secure payment methods. PickleHunter does not store your complete card details.

The checkout shows the complete amount payable before payment, including any applicable charge. No additional fee is added after you confirm the transaction.

Open Dashboard → My bookings to view the cancellation terms that apply to that booking. If the booking is eligible, the refund is processed to the original payment method according to the displayed policy.

Refunds follow the organizer's published refund policy and our Refund Policy. If an event is cancelled, refunds are processed through PickleHunter back to your payment method.

Eligible online collections are settled according to the approved commercial terms, applicable fees and payment-provider requirements. Authorized operators can see the relevant records in their private workspace.

Use the Contact page or email info@picklehunter.com. Signed-in members can also use the private Help Centre for guidance matched to their account.

Tell us via the Contact page - or if it's your venue, claim it and edit the details yourself from the Club Dashboard.

Start with the venue or organizer via the contact details on their page. If it isn't resolved, reach us through the Contact page and we'll help sort it out.